At bg9 Responsible Gaming
Our Commitment

Responsible gaming means enjoying gaming in a way that has no negative impact on your finances, mental health, or family life. At bg9, this is always our top priority — because your wellbeing matters more to us than any profit.

Online gaming is a form of entertainment. But when it becomes uncontrolled, it can lead to financial loss, stress, family conflict, and even addiction. bg9 wants every player to enjoy gaming consciously and within their own means.

Our responsible gaming policy is built in compliance with the terms of the Curacao eGaming license. On this page, you'll learn how to set limits, activate self-exclusion, and access professional help when needed.

We don't always notice when gaming starts to have a negative impact on our lives. If you recognize any of the signs below, it may be time to take action.

• You are spending beyond your set budget and feeling regret afterward.
• Trying to quit gaming but repeatedly coming back.
• Chasing losses by placing bigger bets to try to win back what you've lost.
• You are hiding your gaming from family or friends.
• Gaming is disrupting your sleep, work, or studies.
• Feeling restless or irritable when not gaming.
• Borrowing money or selling assets to fund your gaming.

Bg9 provides a range of effective tools to help keep its users safe. These tools give you full control over your gaming activity.

Self-Exclusion is a step you can take to voluntarily block access to your bg9 account. It is the most powerful responsible gaming tool available.

• Short-Term Break: Suspend your account for 1 day, 7 days, 14 days, or 30 days.
• Medium-Term Exclusion: Close your account completely for 3 months up to 1 year.
• Permanent Exclusion: Contact the support team to permanently close your account.

While self-exclusion is active, you will not be able to log in to the platform and will not receive any promotional emails. It cannot be reversed before the exclusion period ends.

To help build responsible gaming habits, bg9 recommends following the tips below.

• Set a dedicated gaming budget and never spend beyond it.
• Set a time limit before you start gaming and use an alarm to keep track.
• Remember, gaming is for entertainment — not income. If it stops being fun, take a break.
• Talk openly with family and friends about your gaming habits.
• Never game under the influence of alcohol or drugs — your judgment and decision-making will be impaired.
• Make time for other hobbies and social activities alongside gaming.
• Don't chase your losses with bigger bets — it only makes things worse.

Bg9 strictly prohibits all services for users under 18. Age verification is mandatory at registration, and any suspicious accounts are suspended immediately.

• Use parental control software on your device.
• Keep your login credentials away from younger members of your household.
• If you suspect a minor is using this platform, please notify support immediately.

Answer the following questions honestly. If more than three of your answers are "Yes", consider reaching out for help.